General FAQ
Quick answers to common questions!
18 articles
- How do Count.It challenges work?The basics on challenge activities, goals, and points!
- How do activities convert to points in Count.It challenges?All you need to know about points conversion in every Count.It challenge type!
- How do I correct or delete an inaccurate data point?If you or your fitness tracker made a mistake, it's easy to set the record straight.
- How do I delete my account?We're sorry to see you go, but removing your account is easy!
- Can a person join a challenge after it has started?In a word: Yes!
- How do I leave a challenge?This one is not for you? No problem. You'll get 'em next time.
- When does my challenge start and end?You have users all over the world, in different timezones. How is this going to work? We got you.
- Can I access Count.It via the web?Yes! Admins can also create and manage their challenges via any web browser.
- How do I access or post to the challenge newsfeeds?Every challenge has a live "newsfeed." Here's how to use it!
- Can I hide my challenge activity from others in my group?Want to do the challenge discretely? We got you.
- What is the Pace Bunny?Not sure how fast you need to go in your challenge? Pace Bunny is your friend.
- How do I log meditation on Count.It?Simply connect your meditation app to one of the supported trackers.
- What activities are included in Exercise or Combo challenges?So many ways to get exercise credit on Count.It...
- How do I log a Wellness Goal?Tap the blue cards on your manual entry form!
- How do I motivate participants who get discouraged when challenge leaders are so far ahead of them?Some quick tips on how to keep everyone positive and motivated.
- How can I set a maximum team size limit in a Count.It challenge?Want to cap the size of teams in your challenge? We got you!
- How can I recover past activity data in the Count.It app?Sometimes your data gets messy. Here's a quick way to fix it.
- How can I see overall collective stats for the challenge?Want to know the total points earned, or average challenge score? We got you.