General FAQ
Quick answers to common questions!
14 articles
Migrating from Count.It Classic to JourneyOur legacy platform is shutting down. Here's all you need to know to migrate painlessly.
How do Count.It challenges work?All the nitty gritty on challenge activities, goals, and points!
How do activities convert to points in Count.It challenges?All you need to know about points conversion in every Count.It challenge type!
How do I log meditation on Count.It?Simply connect your meditation app to one of the supported trackers.
How do I correct or delete an inaccurate data point?If your fitness tracker is making you look too good or too bad, it's easy to set the record straight.
How do I delete my account?We're sorry to see you go, but removing your account is easy!
Can a person join a challenge after it has started?In a word: Yes!
How do I leave a challenge?This one is not for you? No problem. You'll get 'em next time.
When does my challenge start and end?You have users all over the world, in different timezones. How is this going to work? We got you.
How does our challenge chat work?Everything you need to know about challenge chat!
Can I access Count.It via the web?Yes! Admins can also create and manage their challenges via any web browser.
How do I run a challenge based on a distance goal?A journey of 1,000 miles begins with the first step!
Can I hide my challenge activity from others in my group?Want to do the challenge discretely? We got you.
What is the Pace Bunny?Not sure how fast you need to go in your challenge? Pace Bunny is your friend.