When you join a challenge on Count.It, you begin to move forward on the (zoomable!) challenge path as soon as the challenge starts and you begin logging activity. In general, Count.it will auto-sync your activity data every time you open the app, (assuming your phone has Internet access!)
During a normal auto-sync, Count.It will grab all of the new activity data since your last successful sync. You can also prompt a "manual sync" by tapping on the "sync" button on your challenge page. This will gather activity data going back 28 days, or to the start of your challenge. Note: If you've deleted past data in your tracking app, and you want to update your past Count.It logs, you should tap the manual sync button.
Again, as a best practice, it's a good idea to open your Count.It app regularly to make sure your data is flowing. If you're still not seeing your data on Count.It, please review the following troubleshooting steps.
Please confirm that you have connected your Google Fit tracker. To check this, first go to your Count.It Settings --> Trackers screen, and confirm that Fit is connected. To refresh the connection, you can toggle it off and on.
Next, confirm that all of the required data sharing permissions are properly granted. To do so, please open your Google Fit app and go to Settings --> Manage Connected Apps. You should see the Count.It Journey app icon. If you tap on it, you will see the granted permissions:
If those permissions are not there, visit your Android Settings --> Security & Privacy --> Permissions manager. Scroll down and tap on "Physical Activity." On the next page, look for the Count.It app icon. Tap that, and make sure the physical activity permission is set to "Allow."
For more information on granting data sharing permissions in Google Fit, please see here.
Please confirm that you have connected your Apple Health tracker. To check this, open your Count.It app to the Settings --> Trackers screen, and confirm that Health is connected. To refresh the connection, you can toggle it off and on.
Next, to confirm that all of the required data sharing permissions are properly granted, please open your iPhone Settings app. Scroll down and tap on the Health app. Then tap on Data Access & Devices:
On the next screen, tap on the Count.It Journey app icon. Your permissions screen should look like this: