# Count.It Help Center

> Hi {{first\_name}}. How can we help today?

## English

### Count.It Overview

- [Watch the Count.It Movie!](https://help.count.it/en/articles/8055186-watch-the-count-it-movie.md): Count.It explained in 82 seconds. 😂
- [What we do, and why....](https://help.count.it/en/articles/8291499-what-we-do-and-why.md): Our mission is team building.

### Group Admins Start Here!

- [The Ultimate Challenge Launch Guide](https://help.count.it/en/articles/10607447-the-ultimate-challenge-launch-guide.md): Ready to run your challenge, but not sure where to begin? We got you.
- [What is a group and how do I create one?](https://help.count.it/en/articles/8055161-what-is-a-group-and-how-do-i-create-one.md): On Count.It, groups run challenges. It all begins with a group.
- [How do I invite people to join my group?](https://help.count.it/en/articles/8055168-how-do-i-invite-people-to-join-my-group.md): Group invitation instructions for the new Count.It app.
- [How do I create a challenge?](https://help.count.it/en/articles/8055163-how-do-i-create-a-challenge.md): You've got a group. Now it's time to launch a challenge, and add some rewards.
- [Sample Challenge Invitation: Email Template!](https://help.count.it/en/articles/8573067-sample-challenge-invitation-email-template.md): Copy-and-paste this message to kick off your challenge in a jiffy!
- [How do I set up rewards for my challenge?](https://help.count.it/en/articles/8573739-how-do-i-set-up-rewards-for-my-challenge.md): With a few clicks you can add goals and rewards for individuals, teams, or the entire group as a whole.
- [How do I run a challenge with teams?](https://help.count.it/en/articles/8573646-how-do-i-run-a-challenge-with-teams.md): Learn how to add teams to your challenge and set up team goals and rewards
- [What are Goal Points, and how do they work?](https://help.count.it/en/articles/10185496-what-are-goal-points-and-how-do-they-work.md): Goal Points spice things up and reward people for being consistent.
- [How do I add a header image to my group home screen?](https://help.count.it/en/articles/9261373-how-do-i-add-a-header-image-to-my-group-home-screen.md): Any nice jpg or png will do!
- [How do I manage and monitor manual activity logging?](https://help.count.it/en/articles/8774807-how-do-i-manage-and-monitor-manual-activity-logging.md): Choose your Manual Entry preference during challenge creation!
- [How do I update my group's name?](https://help.count.it/en/articles/9616914-how-do-i-update-my-group-s-name.md): Don't like your current group name? No problem, it's a snap to change.
- [What is the Consistency view, and how do I run a "streak" challenge?](https://help.count.it/en/articles/14499979-what-is-the-consistency-view-and-how-do-i-run-a-streak-challenge.md): Sometimes your total points are not the point!
- [How to create a challenge with Wellness Goals.](https://help.count.it/en/articles/11653492-how-to-create-a-challenge-with-wellness-goals.md): Wellness Goals allow admins to expand any challenge to inlclude any activity!
- [How do I create a repeating challenge series?](https://help.count.it/en/articles/12099006-how-do-i-create-a-repeating-challenge-series.md): Run a challenge of any duration that repeats, and you can still track performance over the whole series duration.
- [How do I run a virtual journey challenge based on daily distance?](https://help.count.it/en/articles/10054945-how-do-i-run-a-virtual-journey-challenge-based-on-daily-distance.md): A journey of 1,000 miles begins with the first step!
- [How do I delete a challenge?](https://help.count.it/en/articles/12045865-how-do-i-delete-a-challenge.md): Need to start fresh in creating a challenge, or remove old test challenges? No problem.
- [How do I create randomly generated teams?](https://help.count.it/en/articles/15685974-how-do-i-create-randomly-generated-teams.md): A helpful guide for challenge admins wanting to organize teams.
- [How do I download my group members report?](https://help.count.it/en/articles/15888687-how-do-i-download-my-group-members-report.md): Find out who's in the group, and what challenges they've joined!
- [Which Premium plan is right for me, and how much is it?](https://help.count.it/en/articles/8055151-which-premium-plan-is-right-for-me-and-how-much-is-it.md): Read on to learn about the best deal in wellness.
- [How do I upgrade to a Premium plan?](https://help.count.it/en/articles/8182358-how-do-i-upgrade-to-a-premium-plan.md): Quickly turn on Count.It Premium features, apply any promotional code, and more.
- [How do I cap my Premium user fees?](https://help.count.it/en/articles/8712696-how-do-i-cap-my-premium-user-fees.md): Have a limited budget, but not sure how many people will sign up? No problem!
- [What reports are available for my challenge, and how do I get them?](https://help.count.it/en/articles/8828401-what-reports-are-available-for-my-challenge-and-how-do-i-get-them.md): Group Admins can download reports for any of their challenges at any time.
- [How do I make someone an admin in my group?](https://help.count.it/en/articles/9497705-how-do-i-make-someone-an-admin-in-my-group.md): A group can have as many admins as it likes.
- [How do I access my billing portal?](https://help.count.it/en/articles/9437641-how-do-i-access-my-billing-portal.md): Need to update your payment method, see your payment history, or change your plan?
- [How do I remove someone from my group?](https://help.count.it/en/articles/10206418-how-do-i-remove-someone-from-my-group.md): Manage your group members via the Group Settings page.

### New Users Start Here!

- [How do I join my group or challenge?](https://help.count.it/en/articles/8055136-how-do-i-join-my-group-or-challenge.md): You've been invited to a challenge on the Count.It app? Here's what to do!
- [How do I log activity or add a workout on Count.It](https://help.count.it/en/articles/8706218-how-do-i-log-activity-or-add-a-workout-on-count-it.md): Count.It is designed to make it easy and painless for you to log your wellness activity.
- [How do I join my challenge team?](https://help.count.it/en/articles/8573772-how-do-i-join-my-challenge-team.md): If your challenge has teams, you can easily join one!
- [How do I create my own team in a challenge?](https://help.count.it/en/articles/15692451-how-do-i-create-my-own-team-in-a-challenge.md): In challenges with "user generated" teams turn on, team captains to the front!
- [How do I add an image to my activity log?](https://help.count.it/en/articles/12369267-how-do-i-add-an-image-to-my-activity-log.md): It's super easy, and you should go for it!
- [Your data and privacy on Count.It](https://help.count.it/en/articles/8055155-your-data-and-privacy-on-count-it.md): Count.It does not sell or share your data, ever.

### Fitness Tracker Connections

- [What fitness trackers sync with Count.It Journey?](https://help.count.it/en/articles/8055144-what-fitness-trackers-sync-with-count-it-journey.md): Check our tracker support table, and connect to most popular health tracking apps.
- [How do I connect my fitness tracker to Count.It?](https://help.count.it/en/articles/9424938-how-do-i-connect-my-fitness-tracker-to-count-it.md): Count.It syncs directly to the most popular fitness and health apps.
- [How does sync'ing work on Count.It?](https://help.count.it/en/articles/8371193-how-does-sync-ing-work-on-count-it.md): Longer than you might expect!
- [Troubleshooting Apple Health Sync Issues](https://help.count.it/en/articles/11420911-troubleshooting-apple-health-sync-issues.md): You did the activity, now where's your data!$@\#$! We got you.
- [Troubleshooting Android Health Connect Sync Issues](https://help.count.it/en/articles/11421253-troubleshooting-android-health-connect-sync-issues.md): Health Connect is the hub for Android devices. Let's get your data flowing.
- [Troubleshooting Fitbit Sync Issues](https://help.count.it/en/articles/11429211-troubleshooting-fitbit-sync-issues.md): You earned the points, now let's make sure you get them!
- [Troubleshooting Google Fit Sync Issues](https://help.count.it/en/articles/11429127-troubleshooting-google-fit-sync-issues.md): Let's get your Google Fit data sync'ing!
- [Troubleshooting Garmin Connect Sync Issues](https://help.count.it/en/articles/11429234-troubleshooting-garmin-connect-sync-issues.md): Garmin users deserve their points! Let's get you sync'ing.
- [How to connect Samsung Health to Count.It](https://help.count.it/en/articles/9424587-how-to-connect-samsung-health-to-count-it.md): You can sync Samsung Health via Health Connect by Android.
- [Fitbit Duplicate Account Issues](https://help.count.it/en/articles/9019306-fitbit-duplicate-account-issues.md): Is Fitbit telling you that you have more than one account? We got you.
- [How do I sync my Garmin Connect app to Count.It?](https://help.count.it/en/articles/9424772-how-do-i-sync-my-garmin-connect-app-to-count-it.md): Count.It supports direct connections to all Garmin smartwatches and trackers.
- [How do I connect my Huawei phone to Count.It?](https://help.count.it/en/articles/12382830-how-do-i-connect-my-huawei-phone-to-count-it.md): It's not you, it's us \(aka US/China regulations...\)

### General FAQ

- [How do Count.It challenges work?](https://help.count.it/en/articles/9216957-how-do-count-it-challenges-work.md): The basics on challenge activities, goals, and points!
- [How do activities convert to points in Count.It challenges?](https://help.count.it/en/articles/8467037-how-do-activities-convert-to-points-in-count-it-challenges.md): All you need to know about points conversion in every Count.It challenge type!
- [How do I correct or delete an inaccurate data point?](https://help.count.it/en/articles/8597533-how-do-i-correct-or-delete-an-inaccurate-data-point.md): If you or your fitness tracker made a mistake, it's easy to set the record straight.
- [How do I delete my account?](https://help.count.it/en/articles/8682137-how-do-i-delete-my-account.md): We're sorry to see you go, but removing your account is easy!
- [Can a person join a challenge after it has started?](https://help.count.it/en/articles/9265158-can-a-person-join-a-challenge-after-it-has-started.md): In a word: Yes!
- [How do I leave a challenge?](https://help.count.it/en/articles/9186827-how-do-i-leave-a-challenge.md): This one is not for you? No problem. You'll get 'em next time.
- [When does my challenge start and end?](https://help.count.it/en/articles/9331590-when-does-my-challenge-start-and-end.md): You have users all over the world, in different timezones. How is this going to work? We got you.
- [Can I access Count.It via the web?](https://help.count.it/en/articles/10206465-can-i-access-count-it-via-the-web.md): Yes! Admins can also create and manage their challenges via any web browser.
- [How do I access or post to the challenge newsfeeds?](https://help.count.it/en/articles/13392117-how-do-i-access-or-post-to-the-challenge-newsfeeds.md): Every challenge has a live "newsfeed." Here's how to use it!
- [Can I hide my challenge activity from others in my group?](https://help.count.it/en/articles/10491148-can-i-hide-my-challenge-activity-from-others-in-my-group.md): Want to do the challenge discretely? We got you.
- [What is the Pace Bunny?](https://help.count.it/en/articles/10730899-what-is-the-pace-bunny.md): Not sure how fast you need to go in your challenge? Pace Bunny is your friend.
- [How do I log meditation on Count.It?](https://help.count.it/en/articles/8926772-how-do-i-log-meditation-on-count-it.md): Simply connect your meditation app to one of the supported trackers.
- [What activities are included in Exercise or Combo challenges?](https://help.count.it/en/articles/12060069-what-activities-are-included-in-exercise-or-combo-challenges.md): So many ways to get exercise credit on Count.It...
- [How do I log a Wellness Goal?](https://help.count.it/en/articles/14870561-how-do-i-log-a-wellness-goal.md): Tap the blue cards on your manual entry form!
- [How do I motivate participants who get discouraged when challenge leaders are so far ahead of them?](https://help.count.it/en/articles/14999561-how-do-i-motivate-participants-who-get-discouraged-when-challenge-leaders-are-so-far-ahead-of-them.md): Some quick tips on how to keep everyone positive and motivated.
- [How can I set a maximum team size limit in a Count.It challenge?](https://help.count.it/en/articles/15047524-how-can-i-set-a-maximum-team-size-limit-in-a-count-it-challenge.md): Want to cap the size of teams in your challenge? We got you!
- [How can I recover past activity data in the Count.It app?](https://help.count.it/en/articles/15047577-how-can-i-recover-past-activity-data-in-the-count-it-app.md): Sometimes your data gets messy. Here's a quick way to fix it.
- [How can I see overall collective stats for the challenge?](https://help.count.it/en/articles/15807907-how-can-i-see-overall-collective-stats-for-the-challenge.md): Want to know the total points earned, or average challenge score? We got you.

### Count.It Integration for Slack

- [Launching the Count.It integration for Slack \(Admins\)!](https://help.count.it/en/articles/10336008-launching-the-count-it-integration-for-slack-admins.md): Add the Count.It integration for Slack to your workspace, and invite your co-workers to join.
- [Getting Started with the Count.It Integration for Slack](https://help.count.it/en/articles/10642199-getting-started-with-the-count-it-integration-for-slack.md): Your admin has added Count.It's integration to your Slack. Here's how to get going.
- [Using the Count.It integration for Slack](https://help.count.it/en/articles/10645560-using-the-count-it-integration-for-slack.md): Our Slack integration does a lot of great things. Here’s the rundown!

### Poster & Infographics

- [Count.It One Pager & Admin Quickstart](https://help.count.it/en/articles/8713004-count-it-one-pager-admin-quickstart.md): Need something to spread the word about Count.It internally? We got you.
- [Count.It New User Guide PDF](https://help.count.it/en/articles/10825621-count-it-new-user-guide-pdf.md): Need something you can leave behind or send around? We got you.
- [Join the Challenge QR Code Poster](https://help.count.it/en/articles/8599080-join-the-challenge-qr-code-poster.md): For display on large screen monitors, or anywhere you want people to join the challenge.
- [Count.It Points Conversions Mobile Cheat Sheet](https://help.count.it/en/articles/12213167-count-it-points-conversions-mobile-cheat-sheet.md): Activity-to-points conversions in a handy, mobile-friendly table.
- [Join the Challenge 8 Easy Steps Poster](https://help.count.it/en/articles/8599089-join-the-challenge-8-easy-steps-poster.md): Help your users get going with this colorful infographic.

## Español

### Descripción general de Count.It

- [¡Mira la película de Count.It!](https://help.count.it/es/articles/8055186-mira-la-pelicula-de-count-it.md): ¡Count.It explicado en 82 segundos! 😂
- [Lo que hacemos y por qué...](https://help.count.it/es/articles/8291499-lo-que-hacemos-y-por-que.md): Nuestra misión es la construcción de equipos.

### Los admins de grupo comienzan aquí

- [¿Qué es un grupo y cómo creo uno?](https://help.count.it/es/articles/8055161-que-es-un-grupo-y-como-creo-uno.md): En Count.It, los grupos realizan desafíos. Todo comienza con un grupo.
- [¿Cómo invito a personas a unirse a mi grupo?](https://help.count.it/es/articles/8055168-como-invito-a-personas-a-unirse-a-mi-grupo.md): Instrucciones de invitación grupal para la nueva aplicación Count.It.
- [Invitación de Muestra al Desafío: ¡Plantilla de Correo Electrónico!](https://help.count.it/es/articles/8573067-invitacion-de-muestra-al-desafio-plantilla-de-correo-electronico.md): ¡Copia y pega este mensaje para iniciar tu desafío en un instante!
- [¿Cómo creo una serie de desafíos repetitivos?](https://help.count.it/es/articles/12099006-como-creo-una-serie-de-desafios-repetitivos.md): Podés ejecutar un desafío de cualquier duración que se repita y aun así seguir el rendimiento durante toda la serie.
- [¿Cómo organizo un reto de recorrido virtual basado en distancia diaria?](https://help.count.it/es/articles/10054945-como-organizo-un-reto-de-recorrido-virtual-basado-en-distancia-diaria.md): ¡Un recorrido de mil millas comienza con el primer paso!

### ¡Los nuevos usuarios comienzan aquí!

- [¿Cómo me uno a mi grupo o desafío?](https://help.count.it/es/articles/8055136-como-me-uno-a-mi-grupo-o-desafio.md): ¿Has sido invitado a un desafío en la aplicación Count.It? ¡Aquí tienes qué hacer!
- [¿Cómo agrego un entrenamiento o ejercicio en Count.It?](https://help.count.it/es/articles/8706218-como-agrego-un-entrenamiento-o-ejercicio-en-count-it.md): Respuesta breve: ¡Agrégalo a tu aplicación de seguimiento de fitness conectada!
- [¿Cómo me uno a mi equipo de desafío?](https://help.count.it/es/articles/8573772-como-me-uno-a-mi-equipo-de-desafio.md): Sigue estos pasos para unirte a tu equipo y empezar a competir juntos.
- [Tus datos y privacidad en Count.It](https://help.count.it/es/articles/8055155-tus-datos-y-privacidad-en-count-it.md): Count.It nunca vende ni comparte tus datos.

### Conexiones y sincronización con apps de fitness

- [¿Qué apps de fitness se sincronizan con Count.It Journey?](https://help.count.it/es/articles/8055144-que-apps-de-fitness-se-sincronizan-con-count-it-journey.md): Consultá nuestra tabla de compatibilidad y conectate con las apps de salud más populares.
- [Solución de problemas de sincronización con Android Health Connect](https://help.count.it/es/articles/11421253-solucion-de-problemas-de-sincronizacion-con-android-health-connect.md): Health Connect es el centro de datos de salud para dispositivos Android. Vamos a hacer que tus datos se sincronicen correctamente.

### Preguntas frecuentes

- [¿Cómo funcionan los desafíos de Count.It?](https://help.count.it/es/articles/9216957-como-funcionan-los-desafios-de-count-it.md): Todos los detalles sobre las actividades del desafío, objetivos, puntos, puntos de objetivo y más.
- [¿Cómo se convierten las actividades en puntos en los desafíos de Count.It?](https://help.count.it/es/articles/8467037-como-se-convierten-las-actividades-en-puntos-en-los-desafios-de-count-it.md): Todo lo que necesitas saber sobre la conversión de puntos en cada tipo de desafío de Count.It.
- [¿Cómo accedo o publico en los canales de noticias del desafío?](https://help.count.it/es/articles/13392117-como-accedo-o-publico-en-los-canales-de-noticias-del-desafio.md): Cada desafío tiene un newsfeed en vivo. ¡Aquí te mostramos cómo usarlo!

### Póster e Infografías

- [Unirse al Póster del Código QR del Desafío](https://help.count.it/es/articles/8599080-unirse-al-poster-del-codigo-qr-del-desafio.md): Para mostrar en monitores de pantalla grande o en cualquier lugar donde desees que las personas se unan al desafío.